Version: December 1, 2021
At SINFODIGITAL, SL we value your privacy and we are aware that you expect us to protect your information. This Privacy and Cookies Policy explains what information we collect, why we do it and how we protect it. Here you will also find a summary of your rights and an explanation of how to exercise them, such as by contacting SINFODIGITAL, SL Customer Service.
However, this policy does not apply to information collected by third parties who may create links or advertisements or otherwise access your information from our website. Information collected by such third parties is subject to their own privacy policies.
Who are we?
In this Privacy and Cookies Policy, “we” and “our” refer to SINFODIGITAL, SL, with address at C/ Sant Antoni Maria Claret, 391, 08027 Barcelona.
You can also contact us for the management and protection of your data at firstname.lastname@example.org.
If you have any general questions about our website, want to update your communication preferences or change your information, please visit the Contact Us section of this website to contact our Customer Service team.
What information do we collect?
Information collected automatically:
- Your IP address;
- The browser and device you use;
- Information obtained from the applications that you can download from our website;
- The date and time of your visit, and how you use our website and access its content;
- If you process an order, your purchase information and your payment history.
- If you are a registered user of SINFODIGITAL, SL, we associate this automatically collected information with the other types of information we collect about you and which we detail below. Below, we describe the uses we give to the information collected.
Information you provide when you process an order:
- Contact information (such as your e-mail address, your postal address, and your telephone numbers);
- Information about the payment method (details of your credit card or bank account).
Information you provide when you personalize a product:
When you personalize a product on our website, you may provide text or images that contain personal information, such as contact information from a business card.
Information you provide when you write a review, enter a contest, or contact Customer Support:
If you provide any additional personal information when you write a review about a product, we process such information in accordance with the terms of Reviews and Opinions. Remember that the reviews you post on our website are public and you should only add information that you feel comfortable sharing publicly.
When you enter a contest or sweepstakes, you may share information about it and we may publicly announce that you have won.
You may also provide us with personal information when you contact our Customer Service agents.
You have the option not to provide personal information. However, if you do, you may not be able to use some features of our website or you may not be able to process orders. In the same way, if you decide not to allow the installation of some cookies on your device, the operation of our website will be limited (you will find more information about cookies below).
Our website is not intended for use by children under the age of 16. It is forbidden for people under that age to create an account or provide their personal data in any other way.
Why do we collect this information?
We use the information we collect about you to:
- execute your order and provide you with appropriate customer support;
- maintain, improve and administer our website;
- inform you about products and services that may be of interest to you;
- provide offers in collaboration with partner brands;
- improve or personalize your internet experience, our services and our communications with you;
detect and prevent fraud;
- reinforce the security of our computer networks and services;
- improve our understanding of how users use our website and determine the effectiveness of our advertising and promotional campaigns.
Whohas access to your information?
We may transfer your information to countries outside the European Union and Switzerland, including the United States. When we transfer information outside the European Union or Switzerland, said transfer is made in accordance with an agreement that incorporates the standard contractual clauses in compliance with Article 46 of Regulation (EU) 2016/679 of the Council and European Parliament of April 27, 2016 ( the “GDPR”).
We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that collaborate with us to:
- Execute or deliver your orders;
- Store and protect information;
- Process payments;
- Advertising activities, data analysis and fraud detection;
- Customer service.
We may also share information as required or permitted by law, for example, when we believe such disclosure is appropriate to cooperate with an investigation into activities believed to be illegal, to enforce our Terms and Conditions, or to protect rights or property. of SINFODIGITAL, SL or others.
Finally, we may provide your data to one or more third parties in the event of any business merger, acquisition or corporate reorganization that affects us.
How long do we keep your information?
We only keep your information for the time necessary to carry out the function for which it was provided to us or to comply with the law.
What are your rights to access and control the use of your information?
You have the right to:
- Access your personal data;
- Unsubscribe from marketing communications or withdraw any consent you have provided to us;
- Request a copy of the personal information we are processing;
- Correct any errors that contain your personal information;
- Delete your personal information (or alter it so that you cannot be identified) or restrict our uses of your information; These cases can only occur under specific circumstances stipulated by law;
- File a complaint with the competent data protection authorities.
How can you exercise these rights?
You can contact Customer Service to exercise any of the rights described. To do this, go to the Contact us section of this website.
Finally, you can also send your request in writing to SINFODIGITAL, SL C/ Sant Antoni Maria Claret, 391, 08027 Barcelona. Do not forget to include in the letter your name, SINFODIGITAL, SL account number, email, postal address and telephone number(s) and your specific request. Even if you choose to opt out of receiving any type of email, telephone or regular mail advertising, we may still contact you through one of these contact methods regarding your orders, your account or other administrative reasons.
To protect your privacy, we may need to verify your identity once we have received your request.
What do we do to protect your information?
We have physical, electronic and procedural safeguards designed to help us protect your personal information. For example, we use secure socket layer technology (SSL) to encrypt your credit card information while you purchase products through our website.
When you open an account at SINFODIGITAL, SL, you create a password that protects your account information. Make sure your password is secure and keep it out of reach of other people. You can change your password as often as you like, just go to “My Account” and select “Account Settings”.
What are cookies and why do we use them on our website?
In order for your experience on our website to be positive and for you to be able to enjoy all the online and personalized shopping options, your computer, tablet or mobile device (referred to as “device”) will have to accept cookies.
If you do not accept cookies, some features of our website will not work. However, if you want to control or delete cookies from our website or any other page, see the section on how to manage cookies.
What type of cookies do we use on our website?
We use the following types of cookies on our website:
Strictly Necessary Cookies
These cookies provide the services you have specifically requested on our website and are essential to enable you to navigate our website and use its features, such as paying and purchasing products.
These cookies collect anonymous information about the pages visited. They collect information about how visitors use the website or, for example, which pages users go to most often and if they get error messages from those pages. They do not collect information that identifies the user and are only used to improve the performance of the page.
These cookies help our website remember decisions you make (such as your username, language or the region you are in) and provide enhanced and more personalized content, including access to products you have designed or ordered from us. They can also be used to remember changes you have made to text size, fonts and other elements of the web page that can be customized.
These cookies are used to show you the ads that are most relevant and interesting to you. They are also used to limit the number of times an advertising campaign is displayed and to measure its effectiveness. Generally, these cookies are from third parties.
Third party cookies
When using our website, you may see content offered by a company other than SINFODIGITAL, SL. In addition, if you “share” content from SINFODIGITAL, SL with friends through social networks, such as Facebook or Twitter, you may receive cookies from these networks. From SINFODIGITAL, SL we do not have access or control over the cookies used by other companies. We advise you to consult the websites of third parties to obtain more information about cookies and how to manage them.
How can you manage which cookies are installed on your device?
Cookies allow you to take advantage of some of the essential features of our website. That is why we recommend that you leave them activated. Please note that if you disable or delete certain cookies, our website will not function properly.
In the Help menu of the menu bar of most browsers you will find how to enable or prevent your browser from accepting new cookies, how to have the browser notify you each time you receive a new cookie, and how to disable cookies.
You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or by visiting the manufacturer’s website.
If you wish to eliminate the cookies that have been created when you have shared SINFODIGITAL, SL content on social networks, such as Facebook or Twitter, we suggest you consult the websites of said third parties to obtain more information about their cookies and how to manage them.
If you want to know more about Third Party Cookies and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
Modifications of this Privacy and Cookies Policy